Living or traveling in Australia can be a lot of fun—and the best part? You might be able to get some of that tax money back before you leave! Thanks to the Tourist Refund Scheme (TRS), you can claim a refund on eligible purchases—just follow a few simple steps. Here’s a friendly, step-by-step guide to help you breeze through the TRS process at Brisbane Airport.
What You Need To Qualify for a Refund
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- Spend at least AUD 300 (including tax) in a single store.
- Your purchases must be made within 60 days of departure.
- All purchases must be from the same store—but don’t worry, they don’t need to be on the same day.
- Hold onto your tax invoices (receipts)—either paper or digital copies.
- You must take the goods with you out of the country, whether in checked or carry-on baggage.
*Note: Some items like alcohol, tobacco, or used goods aren’t eligible for a refund*
Speed Things Up with the TRS App
The Australian government’s TRS App makes things much faster at the airport—totally worth downloading!
- Download the TRS App from the App Store or Google Play before your trip.
- Fill in your details, including personal info, flight number, store details, and invoice info.
- The app will generate a QR code—you’ll scan this when you arrive at the TRS desk for faster service.
Two Situations: Carry-on vs. Checked Bags
♦ If the items are in your carry-on luggage:
- Go through security and immigration first.
- Then head straight to the TRS counter inside the departure area.
- Show your receipts, the goods, your passport, and scan your QR code.
♦ If the items you want to claim are in your checked luggage:
- Before checking your luggage, head to the Customs Office on Level 1.
- Show your receipts, the items, and your passportto the customs officer.
- They’ll stamp your receipts—this step is super important!
- Then you can go check in your baggage as usual.
- After security and immigration, go to the TRS desk inside the departure area.
- Show yourstamped receipts and QR code to complete your refund request.
**Important** Complete the process at the airside TRS desk for a refund, even if your receipts are stamped downstairs.
Other Things to Know
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- Refunds can be issuedto your credit card, Australian bank account, or by check.
- It usually takes 4 to 8 weeksfor the refund to be processed.
- Arrive early!Especially during peak seasons, plan to get to the airport at least 3 hours in advance.
Final Tips
Claiming your TRS refund at Brisbane Airport isn’t hard—just get your receipts ready, use the app, and follow the two key steps: customs stamp and final claim after security. Save money, travel smart, and enjoy your trip !
All images are for reference only. Airport signage and procedures may change. For more travel tips and updates
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